Accountancy
171
Agriculture, Fishing
3
Finance, Insurance
110
Call Centres
0
Catering & Hospitality
128
Construction, Property
131
Customer services
77
Defence/Armed Forces
67
Education
5
Electronics
70
Engineering, Manufacturing 174
Graduate, Trainees
62
Healthcare & Nursing
103
Human resources
78
IT & Internet
877
Legal
73
Management consultancy 63
Marketing, Advertising, PR 75
Media, Creative
12
Non-profit, Charities
0
Public sector & Services
17
Recruitment sales
98
Retail, Wholesale
55
Restaurant & Food Service 6
Sales
157
Science
23
Secretarial, Administration 48
Security
0
Senior appointments
8
Telecommunications
4
Transport, Logistics
12
Travel, Leisure, Tourism
43
Other
67
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 2067 |
| Post:Client Solutions Manager |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
CLIENT SOLUTIONS MANAGER
BASIC PURPOSE
:
The Client Solutions Manager is responsible for strategic management of a select portfolio by delivering all core account management components and value-added services. This position also has responsibility for client retention, profitability of the account portfolio, growth and overall customer satisfaction. This individual must live in New York City metropolitan area and will be home based,
SCOPE
:
Manages an account base with coaching and direction from Vice President.
REPORTING & WORKING RELATIONSHIPS
:
•· Reports to Vice President.
Collaborates with Operations Managers in assessing the service configuration of accounts
Serves as business owner and interacts on a regular basis with clients` travel managers, executive directors, and senior managers of divisions.
Participates in best and final sales presentations as determined by management.
Works with Finance in preparing and ensuring the accuracy of client monthly statements
Manages the individual client profitability and impact to the company.
PRIMARY RESPONSIBILITIES & STANDARDS
:
Strategic Business Planning
Develops, implements and manages a Strategic Business Plan which includes:
Engaging the client in identifying mutual program goals;
Consistently demonstrating OTG`s value to the customer;
Proactively managing and fulfilling our contractual goals with the client;
Evaluating and revising the Business Plan to address performance goals.
Collaborating with the Operations Managers in developing Operational Effectiveness and Service enhancement sections of the Business Plan;
Review and analyze client data and present strategic recommendations on an ongoing basis
Preparing quarterly, semi-annual or annual business reviews to demonstrate OTG`s performance in managing the clients travel program.
Including the appropriate OTG management in reviews and management of the overall client relationship.
Profitability and Financial Management
Maintains in-depth understanding of client`s and company`s supplier contracts; ensures contractual commitments are met.
Uses this knowledge in developing negotiation strategies.
Manages the client`s contract in order to maximize OTG`s profits.
Works with Vice President to forecast, budget, and analyze the client`s P&L.
Reviews monthly client invoices for accuracy; approves for submission to the client; and ensures timely receipt of payment.
Monitors contract terms and maintaining valid contracts
Participates with the Vice President in financial negotiations for value-added services, contract extensions and pricing revisions.
Client Retention
Manages the Re-Bid process for existing clients to include coordination of RFP/RFI process.
Manages the relationship matrix through penetration of the organization and the introduction of OTG resources and executives.
Maintains a client retention goal of 99% or higher.
Client Satisfaction
Maintains customer satisfaction rating of 4 for overall customer base.
Manages Customer Survey process and provides analysis and action plan in response to results.
Coordinates all internal resources to ensure the fulfillment of all service components and delivery of value-added services.
Manages client communication and education efforts (i.e., industry/company events, educational seminars, and travel industry trends).
Collaborates with Operations Managers to ensure that all levels of client satisfaction are met.
Growth
Identifies opportunities for addition of value-added services and increased product sales
Identifies opportunities for growth via domestic or global consolidation
Identifies meetings management opportunities.
QUALIFICATIONS REQUIRED (minimum needed to begin in the job)
:
•· College degree preferred
A minimum of5 years account management experience with a medium to large sized corporate travel company
Presentation skills for a variety of audience levels and sizes (2 to 200 people).
Proven oral and written communication skills.
Possess strong negotiation skills.
Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions.
Working knowledge of financial and business models related to travel programs (CRS revenues, overrides, etc).
Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).
Ability to consult with external clients in an advisory role in providing alternative solutions.
Problem solving skills: ability to listen, identify the root cause, offer appropriate recommendations, and determine the best resolution.
Knowledge of technical products related industry offerings.
Ability to think strategically in order to create a vision, set direction, lead complex projects to resolution.
Proactively anticipate needs of client and integrate new creative ideas and technology as appropriate.
Ability to effectively manage multiple projects for several clients in a timely and well-organized fashion.
Ability to lead internal team to continue to perform to meet and exceed client expectations.
Ability to maintain positive attitude.
Ability to travel as required by client portfolio
.
http://tbe.taleo.net/NA4/ats/careers/requisition.jsp?org=OVATIONTRAVEL&cws=1&rid=126
Follow the link above to apply for the position
Come join a great travel team!
Equal Opportunity Employer
Hiring Organization: Ovation Travel Group, Inc.
Location: New York City,this is a virtual position
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
|
| Email: |
jean-marc@showroomseven.com
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| |
